Caroline is responsible for the strategic direction of legal support services and service standards at the firm. With a focus on innovation, she develops and implements programs and tools that allow us to deliver best-in-class legal services to our clients today and in the future. Caroline leads our team of law clerks, health law intake, creative services,  knowledge management and library. She collaborates closely with our leadership, lawyers, and business teams to drive results and identify and execute process improvement initiatives that will take our performance to the next level.

Prior to joining Lenczner Slaght, Caroline worked as a manager of legal project management and as a knowledge management lawyer at a leading national law firm. Prior to that, Caroline also practiced as an Assistant General Counsel to a major Canadian life insurance company.